Refund & Returns Policy
Return & Refund Policy
At PupCup™, we want you to love your purchase. If for any reason you're not completely satisfied, we've made it simple to get it sorted.
30-Day Money Back Guarantee
If you're not happy with your product, you have 30 days from the date of delivery to request a refund. No questions asked, no hassle.
To start a return, email us at trypupcupaus@gmail.com with your order number and we'll guide you through the process.
Conditions
- Returns are accepted within 30 days of delivery.
- Products must be returned in their original packaging.
- Opened and partially used products are still eligible under our 30-day guarantee.
- Refunds are processed to your original payment method within 5–7 business days after receiving the returned item.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.
Damaged or Faulty Products
If your order arrives damaged or faulty, email trypupcupaus@gmail.com within 7 days of delivery with a photo of the issue. We’ll arrange a replacement or full refund, including shipping costs.
Contact Us
For any questions about returns or refunds, contact: